Dispatch;

Many pieces are handmade to order so please allow 7 days for dispatch plus delivery time for your Fused Glass items to arrive.

 

Delivery;

Evri - Tracked and Signed for -  £3.60

International Shipping (Europe & US)   - £14.20

 

Refunds; 

If for any reason you are not happy with your order and you requests a refund please package your piece in the original packaging and return within 7 days. When posting items back to us, we highly recommend that you use Royal Mail or Evri special delivery service, for security purposes. We cannot accept responsibility for items sent by you that become lost in transit. Please note that earrings are not eligible for refund due to hygiene reasons unless faulty.

 

Please include your full name, address, order number, email address and reason for return
The cost of postage  will not be refunded. 

Please Contact Us to obtain the return address via our Contact Section

 

Exchanges;

Defective and damaged items;

Should you receive an item you have ordered that is defective, damaged or not what you ordered, please return the item within 7 days of receiving them in the original packaging Please include your full name, address, order number, email address and reason for return. You will then be refunded.

Where the item is defective, damaged or dispatched in error by us, we will refund the price of the item in full, together with any applicable delivery charges. 

Packaging; 

All MW Fused glass  comes beautifully packaged in our gift boxes made from 76% recycled material and able to be recycled themselves! 
 

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